Terms and Conditions
All leads generated by TJ Telemarketing are provided as just that, qualified leads. There are no refunds, credits or lead replacements.
The turn around time is generally two to four weeks from the date TJ Telemarketing receives a paid order. You may give us a call to discuss more specific delivery schedules.
Alternate calling areas may be needed if target areas provided with an order do not have enough records to call or if the areas are not available. Areas are not available if another order of the same kind of lead used these areas within the last six months. All calling areas are on a first come, first served basis.
We reserve the right to accept or refuse lead orders if we have determined the area to call is too difficult or inappropriate to call.
If the occasion arises regarding the qualification of a lead, TJ Telemarketing’s policy is for the client to fax the original lead sheet to us with comments written on it. We will listen to the recording of the actual call and deem it qualified or not according to our lead generation standards. For more information please see Lead Review Policy.
The Information We Collect: TJ Telemarketing collects from you the necessary information, such as name, email address, address and payment information, to process orders.
We Do Not Share Your Personal Information: TJ Telemarketing does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.
Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.
Lead Review Policy
The standards we apply in making our decision whether to replace leads are as follows:
- Did the telemarketer follow the basis tenets of our published script?
- Did the TSR follow the guidelines of how we generate leads as published on our website or agreed to in writing for a particular lead order?
- Did the contact express a willingness to get a call and be solicited regarding the product we are calling for without being pressured?
If the above three principles were followed, we will not replace a lead regardless of what the contact may have said about the call to the Insurance Agent or Financial Professional who worked the lead.
If you request that we listen to the recording we have on a lead, you need to write down on the lead form what you experienced when you spoke with the prospect in a clear and understandable way. Then you need to fax or scan and email the lead sheet back to us at the following:
Fax: (541) 746-0259
We will listen to each lead received and reply by email regarding what we heard and our decision to replace it or not. On occasion, we will not have a recording of a lead if our computer failed to retain the recording, and we will not be held accountable for leads where this is the case. A maximum of 3 leads will be reviewed for each 25 lead order. Leads older than 6 weeks will not be considered.
As a customer service, if we do not replace leads, we will extend a one time opportunity to each agent to call in and listen to a maximum of three leads of their choice. This transparent policy is for quality control and training purposes only.